Your clients’ calls containing sensitive information including names, credit cards, social security, phone numbers, addresses, and more can be transferred to an Interactive Voice Response (IVR) for secure authentication and to protect the integrity of the data without involving a live person.
Great VirtualWorks’ secure IVR is designed to boost the efficiency of your company by streamlining business development integration, optimizing systems flexibility, and supplying enhancing network hosting. This protected structure provides your organization with a wealth of advantage including:
- “Smart” IVR application development and administration software.
- Simpler connection, alignment, and IVR service construction.
- Improved control of your telecommunications platform, voice monitoring and management.
- Complete database amalgamation and customization capabilities to assist your organization in meeting its specific marketing strategies.
- Highly accessible yet secure, virtualized system for your company’s changing requirements.