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Customer service is the lifeblood of your company. It is imperative that this crucial client-facing function is managed and evaluated on a continuous basis. With our Quality Assurance Monitoring, a certified specialist’s call activity can be recorded and played back from any location in the U.S. To confirm customer service team members are performing competently, Great VirtualWorks also offers optional screen recording, which enables you to check agent PC screen activity including the entire desktop, windows, menus, cursors and even video with sound.