An Independent Business Owner/Contractor is the owner of a corporate entity that contracts with Great VirtualWorks under a business to business Statement of Work (SOW) to provide customer support services to Great VirtualWorks clients.
Independent Business Owners providing services to our customers must be 18 years of age or older.
Great VirtualWorks business needs change frequently and we are rapidly growing our global footprint. Currently, we partner with Independent Business Owners/Contractors in all countries around the globe except the following listed countries: Cuba, Iran, Korea, Sudan, and Syria.

Please note that providing false information about the country that you plan to provide customer support services from or where you are currently providing services from, will result in the termination of your company’s Master Services Agreement.

If you are making a permanent of long-term move, you may transfer your home business to a new office, provided your business is located in a country which we are accepting new Independent Business Owners/Contractors and continues to meet Great VirtualWorks’ technical requirements.
If your contract has expired, you will need to reactivate your profile by starting the admissions process in order to become eligible to provide services. Please note that Great VirtualWorks does not contract with former Great VirtualWorks’ Independent Business Owners/Contractors whose accounts were terminated due to non-compliance to their Statement of Work contract.
To reactivate your profile, please contact the Admissions Department via email at [email protected].
Yes! Our model is built on FREEDOM, FLEXIBILITY, and CHOICE giving you the ability to schedule your time! Additionally, as an Independent Business Owner/Contractor you have the freedom to pursue other types of work while providing services to Great VirtualWorks clients. As long as your company meets its contractual obligations for each client you are certified with, you have the flexibility to choose additional clients to service.
As an Independent Business Owner/Contractor, you decide when to provide services as your schedule permits.

Great VirtualWorks does not provide service revenue to Independent Business Owners/Contractors during the certification period. However, the more programs you are certified for, the more chances you will have to generate additional revenue and grow your portfolio.
The security of our clients’ information is of the utmost importance to us. Therefore, the background check is a necessity as we have a commitment to protect our clients’ data. The background check is required for those Independent Businesses/Contractors that have successfully passed all assessments including your system check (technical requirements) and are ready to move to the next step of the admissions process.

To complete the background check, submit a Government Issued photo ID with date of birth and a Code of Conduct Certificate from the Police Department.

The Master Services Agreement (MSA) can be terminated by either Great VirtualWorks or the Independent Business Owner/Contractor at any time, with or without notice.

For more information about the Great VirtualWorks Technical Requirements, please click here.
Great VirtualWorks does not require a landline; instead Great VirtualWorks uses VOIP technology in order to service our clients. In order to service within our network, your business would need to meet the minimum technical requirements.
The majority of our clients’ calls are inbound sales and customer service calls. There are programs that offer outbound call support. We are always looking to grow our client portfolio and look forward to offering diverse opportunities to Independent Business Owners/Contractors in the future.
Staying in touch is important! Therefore, when you partner your company with Great VirtualWorks, you agree to allow Great VirtualWorks to contact you via email with general updates, communications regarding your company’s performance, and other information.

*NOTE: to ensure you never miss an update, please add the [email protected] as a “Safe Sender” to your email contacts. This guarantees that any email communications from Great VirtualWorks are delivered to your Inbox.

If you having issues running the PC Check, please contact the I.T. Department by phone at 1-800-609-5497.
If you start an application but do not complete it, the system will send you two reminder emails: the first email is sent three days after you have started the application and the second email is sent seven days after you have started the application. Should your profile not have any further activity, you will not receive any more emails regarding the admissions process.